Etiquette & Policies

The members of our staff are dedicated to promoting the well-being of others. Our goal is that each guest leaves us relaxed and healthy. Therefore, we ask that these few, but important, rules of etiquette be observed:

Your time with us is precious. Your treatments begin exactly at your appointment time. Please take full advantage of your visit by arriving 20 to 30 minutes prior to your first treatment. This will allow ample time for you to check-in, relax and enjoy our surroundings with a beverage of your choice to calm your soul. Robes and slippers are provided for your comfort. Your treatment will end on time so that the next guest is not delayed.

Quiet Environment: Spa Bilancia is a sanctuary of peace and tranquility. We request that your mobile phones and pagers be silenced and left in your locker. For your convenience or in the case of an emergency there is a phone available at the front desk.

Be mindful of other guests' space. Our relaxation lounge is a place where guests savor a much-needed private moment to read, meditate, or simply to relax. As a courtesy to other guests, please maintain a quiet level of conversation and respect the personal space of others.

Inform our staff of high blood pressure, pregnancy, injuries, allergies (especially seafood allergies), or any other significant medical conditions when booking your treatments. Please inform us of any medications you may be taking, especially Retin-A, Accutane, or any photosensitizing medications.

Communicate with your treatment provider. The best treatments require honest communication with your practitioner. During your treatment, let your practitioner know if you feel any discomfort or would like special attention on a particular area. Please alert your practitioner to any medical conditions, allergies, injuries, surgeries, or medications you are taking as they may affect our ability to perform your requested treatment.

Spa-Clinic Dress: Some spa services are best received fully undressed. However, undergarments are optional during your service and are worn under robes at all times. Ultimately your comfort is all that matters. Robes and slippers are provided for your comfort.

Lockers are provided for our guests. We do not recommend bringing valuables to the spa.

Gratuities are not included in the price of spa treatments. Tipping is left to the discretion of our guests. For your convenience, envelopes are provided at the front desk.

Cancellation Policy: As a courtesy to our guests and limited availability, we request a minimum of 24 hours notice for cancellation of treatments.  Please note that a credit card number is needed to hold your reservation. Late cancellations (within 24 hours) will be billed 50% of the service to your credit card. No-shows will be billed the full amount of the service to your credit card.

Enjoy. Our treatments are designed to relax, rejuvenate, and restore harmony to your life. Learn to take time for yourself. Should you require anything, always feel free to ask.

Gift Certificates are redeemable for services and products only and are non-refundable.

Payment: We accept cash, American Express, Visa, and Mastercard. State sales tax will be charged where applicable.

Refunds and Returns: Should you need to return a purchase, please do so within 7 days and you will receive an in-spa credit towards your next purchase.

Party/Corporate Bookings: Wedding and baby showers, birthday parties and fundraisers are welcomed. We also offer chair massage for employee appreciation or special events. Please call our event coordinator for arrangements.